The following terms and conditions apply to all cartridge and cell phone purchases by Environmental Office Solutions, Inc. Please read carefully. If you have any questions regarding these terms and conditions, please call us at 1-888-367-3076.

All cartridges and cell phones must be packed so as to avoid damage during shipping. We carefully inspect all shipments when they arrive at our Collection Center and document evidence of physical damage to the shipment. This is done so that any discrepancy, which may occur as a result of broken or damaged cartridges, can be resolved through a freight claim with the appropriate carrier. In the absence of physical damage to the boxes or containers in which the cartridges are shipped, Environmental Office Solutions has no ability to file a freight claim. Therefore, in these instances, the liability for broken cartridges rests with the cartridge seller. (Contact us online or your Environmental Office Solutions representative for packaging suggestions.)

• Company Purchase Order (PO) number must appear on every package.

• Company is not responsible for items received without a valid Purchase Order.

• Seller warrants they have clear title and authorization to all products sold to Company.

• All PO’s submitted by a Company representative are subject to Company inspection guidelines. Only cartridges that are on our current Buy Back list https://www.eosusa.com/buybacklist and pass Company quality control qualify for payment.

• Company does not pay for universal or modified cartridges or any cartridge that infringes or violates any patent rights or trademark. Any like cartridge received will be properly disposed in accordance with R2v3 downstream standards. All charges will be Vendor responsibility.

• Once product has been received at a Company facility, it becomes property of Company.

Shipping

• Seller must have a total of 300 qualifying cartridges listed on our current Buy Back List to receive free shipping. Settled orders that have less than 300 qualifying cartridges will have the shipping charges deducted from the order payment.

•All liftgate, inside delivery charges, residential pickup fees or other accessorial fees are the responsibility of the seller and will be deducted from the final PO value.

• Seller must pack items properly and safely for transport. Company is not responsible for items damaged during shipping.

• Seller is required to provide pictures of material prior to scheduling of the shipment and, dependent upon pictures, may be required to prepay for shipping.

• Freight shipments which arrive without a valid Purchase Order may be refused.

Disposal

• PDW (Production Downstream Waste) is defined as items that do not pass Company quality process or do not appear on the list of acceptable cartridges at the time of receipt and requires disposal in accordance with R2v3 downstream standards.

• Non qualifying cartridges (PDW), will be subject to a disposal fee of $.50 per pound.

• Should the seller want rejected or damaged cartridges returned, arrangements must be made by seller prior to Company receiving the shipment. Return shipping is the responsibility of the seller.

• If the costs associated with the PDW disposal of any shipment is in excess of the value of qualifying goods causing a negative PO, there will be no payment to shipper. In addition, shipper will also be responsible for paying Company for additional costs associated with disposal.

• In the event that a seller has had a previous shipment where the PDW value exceeds the qualified cartridge value (negative PO), prepayment or a pre authorized credit card on file is required prior to scheduling of future shipments. Seller may also be responsible for freight costs to Company.

• For any new vendor, an EOS representative may determine that a prepayment for disposal may be required prior to shipping goods. Seller may also be responsible for freight costs to Company.

Payment

• Payment terms as defined on the PO are based upon date product is received at any Company facility.

• All purchase orders will be paid based on upon terms of Net 45.

• Any disputes against a PO must be made within 7 business days of receiving payment.

• All sort and settle purchase orders will be priced based upon standard buy back at time of receipt.

• All pay to recycle orders require prepayment or a pre authorized credit card on file prior to scheduling of the shipment.

We value you as our customer and are committed to your satisfaction. If you have any questions concerning these terms and conditions, please call your Environmental Office Solutions representative at 1-888-367-3076, use our online contact form or send an email to info@eosusa.com.